FAQ

Is there a minimum order for free delivery?

No minimum purchase is needed for free Standard Shipping on US orders. Delivery is currently limited to the United States. Applicable taxes are shown at checkout according to law.

What time should I allow for an order?

The normal preparation period is 1–2 business days. Estimated transit after dispatch is 4–6 business days. Weekends and US federal holidays do not count. These are estimates, not a promise of arrival on a particular date.

Where will tracking details be sent?

We send the shipment reference to the email address used for the order after it ships. Allow for the carrier’s first scan when checking a newly issued number. If updates appear unusual, share the reference with customer service.

I entered the wrong address. What now?

Contact us as soon as you notice, ideally before dispatch. We will see whether a correction is still possible. Order changes and cancellations cannot be guaranteed once fulfillment has advanced, and a shipped order follows the return policy.

May I return an item or ask for an exchange?

Request a return within 30 days of delivery and include proof of purchase. An unwanted item should be unused and retain its original condition and packaging. We arrange merchant-paid shipping for eligible returns. For an exchange, the proposed replacement must be available.

What if the shipment is damaged or incomplete?

Send the order reference, an explanation and useful photographs of the item and packaging. We review missing, defective or incorrect goods and provide the appropriate remedy. Eligible return shipping for these issues is paid by the merchant, and mandatory consumer rights remain unaffected.

How long does reimbursement take?

After the returned goods are received, inspected and approved, we issue the refund within 10 business days to the original payment method. Allow any additional posting time required by your bank or payment service.

Which currency and payment options apply?

Checkout settles in USD. Use a payment method shown as available for the purchase and review the Payment Policy for processing information. Support does not need your full card details or security credentials.

How do I choose a compatible lid or find care advice?

Consult the exact Simple Modern listing and supplied item instructions for capacity, compatibility, materials, cleaning and safety. Product-specific guidance takes priority over assumptions based on a similar-looking model.

When and how can I contact you?

Use the merchant email, telephone or address displayed below. Customer-service hours are Monday to Friday, 9:00 AM–5:00 PM in America/Los_Angeles, the time zone configured for the store. Include the order reference and a concise explanation when asking about a purchase.